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Booking an appointment with Málaga City Council

In-person service at the City Council (district OMAC offices, GESTRISAM at Tabacalera, Urban Planning, Housing, Mobility) is by appointment, booked at citaprevia.malaga.eu or by phone.

Who: Anyone who has to do a municipal procedure in person. People over 65 can go to the OMAC offices and GESTRISAM without an appointment for their own procedures.

Our English summary of the official information, which is in Spanish (official name: Pedir cita previa en el Ayuntamiento de Málaga).

Checked against the official pages on 15 October 2026.

Our English translation; the official pages and forms are in Spanish.

Cost
The official page does not list any fee

What you need

  • DNI, NIE or passport (to identify yourself at the ticket machine)
  • The documents for the procedure you are going to do

Step by step, online

  1. 1Before booking, check whether the procedure can be done entirely on the Sede Electrónica (online office)
  2. 2Go to citaprevia.malaga.eu and pick the platform: «Tributos, empleo y seguridad» (GESTRISAM, IMFE, Local Police, Civil Protection) or «Atención ciudadana, vivienda, urbanismo y servicios municipales» (OMAC, IMV, GMU, Mobility…)
  3. 3Choose the service, office, day and time, and keep the confirmation
  4. 4If you cannot go, cancel the appointment so someone else can use it

Step by step, in person

  1. 1Call 951 92 60 10 or 010 (special rate) to book
  2. 2On the day, identify yourself with your ID at the office ticket machine
Málaga City Council appointment bookingBook an appointmentor call 951 92 60 10 / 010

Where

  • District OMAC offices (Monday to Friday, 9:00 to 14:00)

    951 926 010

  • GESTRISAM, Tabacalera building (padrón, taxes, fines, plusvalía)

    Avenida Sor Teresa Prat, 17, 29003 Málaga

    951 929 292

Each person can have one appointment a day and appointments are personal. Plusvalía at GESTRISAM always needs an appointment, including for people over 65.

Official sources

This guide summarises these official pages (in Spanish; the page titles are theirs). Amounts and deadlines are those they publish; if they change, the official page prevails.

Frequently asked questions

What documents do I need for “Booking an appointment with Málaga City Council”?

According to the official information: DNI, NIE or passport (to identify yourself at the ticket machine) and The documents for the procedure you are going to do.

How much does “Booking an appointment with Málaga City Council” cost?

According to the official page: The official page does not list any fee.

Where is it done?

It is done online or in person; it is handled by Málaga City Council (Ayuntamiento de Málaga). Online, on its official website or e-office. In person: District OMAC offices (Monday to Friday, 9:00 to 14:00); GESTRISAM, Tabacalera building (padrón, taxes, fines, plusvalía) (Avenida Sor Teresa Prat, 17, 29003 Málaga).

Do I need an appointment?

Yes, for in-person service: book it on the official appointment website or by calling 951 92 60 10 / 010.

Who can do it?

According to the official information: Anyone who has to do a municipal procedure in person. People over 65 can go to the OMAC offices and GESTRISAM without an appointment for their own procedures.

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